Privacy Policy

Effective date: May 16, 2026

This Privacy Policy describes how SokoGnome ("we," "us," or "our") collects, uses, shares, retains, and deletes information when you use Zero Snaps ("the game") on iOS or Android.

This policy applies to the Zero Snaps mobile app on iOS and Android. It is the official, publicly accessible Privacy Policy for Zero Snaps for App Store Connect and Google Play Console.

1. Information We Collect

1.1 Information Stored Locally or Backed Up by Platform Cloud Save

The following data is stored locally on your device:

Game progress, including puzzle completion status, daily streak data, hint balances, hint-use records, replay data, speed run records, and online match history
User preferences, including player color, audio settings, haptic settings, daily puzzle preferences, and difficulty selections
Purchase entitlement status, such as whether ads have been removed

Syncable progress, records, preferences, replay data, local online history, and a random cloud-device identifier may also be backed up through platform cloud-save services: iCloud Key-Value Store on iOS and Google Play Games Snapshots on Android, when those services are available. This data is transmitted to the platform cloud-save provider so the game can back up, restore, merge, and delete your progress.

1.2 Information Collected Through Anonymous Online Multiplayer

When you use the online multiplayer feature, we collect the following through Firebase Authentication, Firebase Realtime Database, Firebase App Check, and Firebase Cloud Functions:

An anonymous user identifier generated by Firebase Authentication. This identifier is used as a background online account for multiplayer and does not contain your name, email address, phone number, or password.
Match data, including lobby codes, game settings, player colors, presence and heartbeat status, scores, puzzle completion times, move counts, and match results.
Security and abuse-prevention metadata, including App Check tokens, app-integrity signals, request identifiers, rate-limit counters, cooldown state, and a short hash derived from request IP address for rate limiting. We do not use this information to identify you personally.
All match data is temporary. It is automatically deleted when the match ends or within 24 hours, whichever comes first.

1.3 Information Collected Through Advertising

The iOS and Android versions of Zero Snaps display banner and rewarded advertisements served by Google AdMob. Rewarded ads may be offered for optional in-game benefits such as hints or streak saves. The app requests non-personalized ads. AdMob and Google may still process information needed to serve, limit, secure, and measure ads, including:

Device or advertising identifiers where available, such as Android advertising ID, app set ID, IDFA if available to Google, or other app- or developer-bounded identifiers
Device information, including device model, operating system version, and screen size
IP address
Ad interaction and product interaction data, including app launches, taps, video views, ad impressions, and ad clicks
Advertising data, such as ads shown to you
SDK diagnostic and performance data, such as app launch time, hang rate, energy usage, and ad SDK errors

Where required, Google may show a consent form through Google's User Messaging Platform. In regions where Google provides privacy options, Zero Snaps includes a "Manage ad consent" link in Settings. You can also manage ad preferences through your device settings. On iOS, go to Settings > Privacy & Security > Tracking. On Android, go to Settings > Google > Ads.

Zero Snaps does not request App Tracking Transparency permission on iOS, does not call Apple's tracking authorization prompt, and does not use advertising data to track you across other companies' apps or websites. Ad requests include a non-personalized ads setting.

1.4 Information Collected Through Daily Puzzles

When you play daily puzzles, the game fetches puzzle data from our content delivery network (Cloudflare). Standard server logs may record your IP address, user agent, requested URL, date and time, and related request metadata. We do not use this data for tracking, identification, or any purpose beyond serving the requested content, security, and reliability.

1.5 Diagnostic Information

The mobile app uses Firebase Crashlytics to help diagnose crashes and serious errors. Crashlytics collection is disabled at startup and is enabled only after the app determines that data collection is permitted through the consent flow. Crash reports may include device model, operating system version, app version, crash traces, error state, and non-personal custom keys such as whether ads have been removed. We do not set your name, email address, or other direct personal identifiers in Crashlytics.

The app includes Firebase Analytics, but analytics collection is disabled. We do not use Firebase Analytics to track gameplay behavior.

1.6 Support Communications

If you email us for support, privacy, or deletion help, we receive the email address you use, your message, and any information you choose to include, such as device model, operating system version, app version, screenshots, or steps to reproduce an issue. We use this information only to respond to your request, troubleshoot issues, and maintain records of support and privacy requests.

2. Information We Do Not Collect

Through the mobile app itself, Zero Snaps does not ask you to provide:

Direct personal information such as your name, email address, or phone number
Location data (GPS, Wi-Fi, or cell tower based)
Contacts, photos, or other files on your device
Health, fitness, or biometric data
Behavioral analytics or usage tracking beyond the advertising, online multiplayer, security, and diagnostic data described in this policy

Zero Snaps does not ask you to create a named Zero Snaps account or provide sign-in credentials to play. Online multiplayer uses an anonymous Firebase account in the background, and platform services such as iCloud or Google Play Games Services may require their own platform account if you use platform cloud-save features.

3. How We Use Information

We use the information described above solely for the following purposes:

To provide and operate the online multiplayer feature
To protect the online feature from abuse, rate-limit excessive requests, and verify app integrity
To save, restore, or delete progress through platform cloud-save services
To serve daily puzzle content
To display advertisements (through third-party advertising services described below)
To diagnose crashes and serious errors when diagnostic collection is permitted
To respond to support, privacy, and deletion requests that you send to us

We do not sell, rent, or share your information with third parties for their own marketing purposes.

4. Third-Party Services

Zero Snaps uses the following third-party services. Each service has its own privacy policy governing the data it collects:

Firebase (Google)
Used for anonymous authentication, real-time multiplayer coordination, App Check app integrity verification, Cloud Functions request handling, and Crashlytics diagnostics.
Privacy policy: firebase.google.com/support/privacy

Google AdMob
Used to display banner and rewarded advertisements in the mobile app. The app requests non-personalized ads; Google may still process device, ad, and interaction data needed to serve and measure ads.
Privacy policy: policies.google.com/privacy

Google User Messaging Platform
Used to collect and manage advertising consent choices where required.
Privacy policy: policies.google.com/privacy

Cloudflare
Used as a content delivery network to serve daily puzzle data.
Privacy policy: cloudflare.com/privacypolicy

Apple iCloud
Used on iOS for platform cloud-save backup and restore when available.
Privacy policy: apple.com/legal/privacy

Google Play Games Services
Used on Android for platform cloud-save backup and restore when available.
Privacy policy: policies.google.com/privacy

Apple App Store and Google Play Billing
Used to process the optional Remove Ads purchase. Apple or Google processes payment information; Zero Snaps receives purchase status needed to unlock or restore the ad-removal entitlement.
Privacy policies: apple.com/legal/privacy and policies.google.com/privacy

5. Data Disclosure Summary

Game progress and preferences (local storage): Used to run the game and preserve your settings and progress. Shared with: no third parties by us; stored on your device.
Cloud-save data: Used to back up, restore, merge, and delete progress. Shared with: Apple iCloud on iOS or Google Play Games Services on Android, depending on platform availability.
Anonymous multiplayer data (Firebase): Used to host online matches, synchronize game state, and complete multiplayer sessions. Shared with: Firebase as our processor/service provider.
Security and rate-limit data (Firebase App Check and Cloud Functions): Used to verify app integrity, protect online multiplayer, rate-limit excessive requests, and prevent abuse. Shared with: Firebase as our processor/service provider.
Advertising identifiers and ad interaction data (AdMob): Used to serve ads and measure ad performance. Shared with: Google AdMob.
Crash and diagnostic data (Firebase Crashlytics): Used to diagnose crashes and serious errors when collection is permitted. Shared with: Firebase as our processor/service provider.
Request metadata such as IP address for content delivery (Cloudflare): Used to deliver daily puzzle content and maintain service reliability. Shared with: Cloudflare as our content delivery provider.
Support communications: Used to respond to support, privacy, or deletion requests. Shared only with our email and support infrastructure as needed to process the request.
Purchase status: Used to unlock or restore Remove Ads. Payment details are processed by Apple or Google, not by us.

6. Data Retention

Local game data is retained on your device until you delete it manually or uninstall the app.
Cloud-save data is retained by Apple iCloud or Google Play Games Services according to their policies until it is replaced or marked deleted by the in-game deletion flow.
Online match data is retained in Firebase for the duration of the match and is automatically deleted within 24 hours.
Online security, rate-limit, and operational metrics are temporary and are periodically pruned.
Anonymous authentication identifiers are retained according to Firebase's policies; we do not use this identifier to directly identify you.
Advertising data is retained by Google in accordance with Google's data retention policies.
Crash and diagnostic data is retained by Firebase Crashlytics according to Firebase's policies.
Support emails and privacy/deletion request records are retained for as long as needed to respond, maintain request history, resolve disputes, comply with legal obligations, and protect the service.

7. Data Deletion

You can delete locally stored game data and the anonymous online account at any time by using the "Delete Account" option in the Settings screen within the game. This permanently removes progress, records, preferences, hint data, and local online identifiers from your device. If you purchased ad removal, that entitlement is preserved locally so the purchase continues to work.

The deletion flow also marks platform cloud-save data as deleted when cloud save is available and attempts to delete the anonymous Firebase user used for online multiplayer. If a network or platform error prevents the remote deletion step from completing immediately, the local data is still deleted and the app will continue trying to keep deleted cloud-save data from being restored.

Online match data is automatically deleted within 24 hours. You do not need to take any action to delete it.

Google Play users can also review the dedicated Zero Snaps Data Deletion page for request instructions.

To request deletion of any data held by third-party services (Firebase, Google AdMob, Google User Messaging Platform, Firebase Crashlytics, Apple iCloud, Google Play Games Services, or Cloudflare), please refer to the respective service's privacy policy linked in Section 4.

7.1 No Account Creation

Zero Snaps does not provide user-created accounts with names, email addresses, passwords, or profiles. The mobile app's "Delete Account" option refers to deleting local game data, cloud-save data where available, and the anonymous Firebase identifier used for online multiplayer.

8. Children's Privacy

Zero Snaps is a general-audience game and is not directed to children under 13. The game may be suitable for broad audiences, but we do not target the Google Play Families program, the Apple Kids Category, or child-directed advertising. The game does not knowingly collect direct personal information from children under the age of 13 (or the applicable age in your jurisdiction).

Zero Snaps does not ask children or any other users for a name, email address, phone number, location, photo, contact list, chat message, or profile. Online multiplayer has no chat, no user-generated text, and no public profiles. Ad requests are configured as not child-directed, not under-age-of-consent directed, non-personalized, and limited to a G-rated maximum ad content rating. If you believe that a child has provided personal information through the game or by contacting us, please contact us using the information in Section 11, and we will take steps to delete that information.

9. In-App Purchases

Zero Snaps offers an optional in-app purchase to remove advertisements. All payment processing is handled entirely by Apple (App Store) or Google (Google Play). We do not collect, store, or have access to any payment information, including credit card numbers or billing addresses.

10. Data Security

We take reasonable measures to protect the information associated with the game. All communication with Firebase, Cloudflare, Apple, and Google platform services uses encrypted connections where supported by those services. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. How to Contact Us About Privacy

If you have questions or concerns about this privacy policy or the data practices described herein, contact us at contact@zerosnaps.com. We aim to respond within 48 hours.

Email: contact@zerosnaps.com

12. Changes to This Policy

We may update this privacy policy from time to time. If we make material changes, we will update the "Effective date" at the top of this page. Your continued use of the game after any changes constitutes your acceptance of the updated policy.