Zero Snaps by SokoGnome
This is the official support page for Zero Snaps by SokoGnome on the Apple App Store and Google Play.
For bug reports, questions, or feedback, email us at contact@zerosnaps.com. We aim to respond within 48 hours.
For faster help, include your device model, operating system version, app version, and clear steps to reproduce the issue.
To delete locally stored game data and the anonymous online account used for multiplayer, open Zero Snaps and go to Settings, then select "Delete Account." Ad-removal purchase entitlement is preserved so a paid purchase continues to work.
For details about data collection, third-party services, and retention, see our Privacy Policy. Google Play users can also review the Zero Snaps Data Deletion page. For privacy questions, email contact@zerosnaps.com.
Zero Snaps offers a one-time purchase to permanently remove advertisements. The current price is shown in the Settings screen before purchase.
Rewarded ads are optional. If you choose to watch one, the app grants the offered reward only after the ad provider confirms the reward was earned.
Open the game and go to Settings, then select "Delete Account." This permanently removes progress, records, preferences, hint data, and local online identifiers from your device. Deletion also attempts to delete the anonymous online account and marks cloud-save data as deleted when platform cloud save is available. If you purchased ad removal, that entitlement is preserved so the purchase continues to work.
In regions where Google requires privacy options, the Settings screen shows "Manage ad consent." You can use that link to reopen Google's consent form.
No Zero Snaps account is required. Online multiplayer uses an anonymous Firebase identifier in the background so matches can work without asking for your name, email address, or password. Cloud saves may rely on your iCloud or Google Play Games account, depending on your platform settings.
Progress may be backed up and restored through iCloud on iOS or Google Play Games Services on Android when those services are available.
Create a lobby and share the code with a friend. No Zero Snaps account is needed. Match data is temporary and is automatically deleted within 24 hours.
All payments are processed by Apple (App Store) or Google (Google Play). If you need a refund or have a billing issue, please contact them directly:
If your ad-free purchase is not being recognized after payment, try restarting the app. If the issue persists, contact us at contact@zerosnaps.com and we will help resolve it.