Zero Snaps by Eldon Ngo
This is the official support page for Zero Snaps by Eldon Ngo on the Apple App Store and Google Play.
For bug reports, questions, or feedback, email us at contact@zerosnaps.com. We aim to respond within 48 hours.
For faster help, include your device model, operating system version, app version, and clear steps to reproduce the issue.
To delete locally stored game data, cloud sync data where available, and the anonymous online account used for online features, open Zero Snaps and go to Settings, then select "Delete Account." Remove Ads purchase records may remain with Apple or Google so a paid purchase can be restored.
For details about data collection, third-party services, and retention, see our Privacy Policy. Google Play users can also review the Zero Snaps Data Deletion page. For privacy questions, email contact@zerosnaps.com.
Zero Snaps offers an in-app purchase to remove advertisements. The current price is shown in the Settings screen before purchase.
Rewarded ads are optional. If you choose to watch one, the app grants the offered reward only after the ad provider confirms the reward was earned.
Open the game and go to Settings, then select "Delete Account." This permanently removes progress, records, preferences, hint data, and local online identifiers from your device. Deletion also attempts to delete cloud sync data and the anonymous Firebase account used for online features. If you purchased Remove Ads, your store purchase record may remain with Apple or Google so the purchase can be restored.
In regions where Google requires privacy options, the Settings screen shows "Manage ad consent." You can use that link to reopen Google's consent form.
No named Zero Snaps account is required. Online multiplayer and cloud sync may use an anonymous Firebase identifier in the background so features can work without asking for your name, email address, or password.
Progress, stats, settings, and related gameplay data may be backed up and restored through Firebase cloud sync when online features are available.
Create a lobby and share the code with a friend. No Zero Snaps account is needed. Match data is temporary and is automatically deleted within 24 hours.
All payments are processed by Apple (App Store) or Google (Google Play). If you need a refund or have a billing issue, please contact them directly:
If your ad-free purchase is not being recognized after payment, try restarting the app. If the issue persists, contact us at contact@zerosnaps.com and we will help resolve it.